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Conflict Resolution & Mediation

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  1. 8.6 hrs • 4/19/2016 • Unabridged

    Find out how to successfully resolve your most emotionally charged conflicts. In this landmark book, world-renowned Harvard negotiation expert Daniel Shapiro presents a groundbreaking, practical method to reconcile your most contentious relationships and untangle your toughest conflicts.    Before you get into your next conflict, read Negotiating the Nonnegotiable. It is not just “another book on conflict resolution,” but a crucial step-by-step guide to resolve life’s most emotionally challenging conflicts—whether between spouses, a parent and child, a boss and an employee, or rival communities or nations. These conflicts can feel nonnegotiable because they threaten your identity and trigger what Shapiro calls the Tribes Effect, a divisive mind-set that pits you against the other side. Once you fall prey to this mind-set, even a trivial argument with a family member or colleague can mushroom into an emotional uproar. Shapiro offers a powerful way out, drawing on his pioneering research and global fieldwork in consulting for everyone from heads of state to business leaders, embattled marital couples to families in crisis. And he also shares his insights from negotiating with three of the world’s toughest negotiators—his three young sons. This is a must read to improve your professional and personal relationships.

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    Negotiating the Nonnegotiable

    8.6 hrs • 4/19/16 • Unabridged
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  2. 4.4 hrs • 4/1/2016 • Unabridged

    Today’s workplaces are dynamic, so it shouldn’t surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity. Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions: What’s changing in the workplace and the workforce today? Are the right issues being addressed? How can we create more options to solve conflicts? What’s my conflict style, and why is it important? How should I set and manage expectations? What happens when disruptive behavior gets out of control? Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.

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  3. 6.1 hrs • 12/1/2015 • Unabridged

    “When leaders fail to confront conflict, they become the ‘biggest elephant’ in the room.” In a survey of more than four thousand CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. Yet leaders must realize that every conflict presents an opportunity to reach higher levels of performance. In The Elephant in the Boardroom, award-winning leadership psychologist Edgar Papke explores the unique and challenging relationship that leaders have with conflict, and offers the know-how needed to use conflict as the engine of innovation and creativity. As a result, you will learn how to act courageously and be better equipped to lead and win in today’s complex and turbulent world. The Elephant in the Boardroom will help you:Better understand the unique relationship leaders have with conflictGain the self-knowledge required to confront conflict and attain higher levels of leadership performanceLearn how to foster cultures of openness and higher accountabilityIdentify the sources of dysfunctional conflict to create constructive change effectivelyLearn to use a proven, seven-step model for effectively managing and leveraging conflict Are you ready to confront the “big elephant in the room,” and manage the elephants living and thriving in your organization?

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    The Elephant in the Boardroom

    6.1 hrs • 12/1/15 • Unabridged
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  4. 15.7 hrs • 10/1/2015 • Unabridged

    A catastrophic earthquake is followed by a tsunami that inundates the coastline, and manufacturing comes to a standstill around the globe. State-of-the-art passenger jets are grounded because of a malfunctioning part. A strike halts shipments through a major port. A new digital device decimates the sales of other brands and sends established firms to the brink of bankruptcy. The interconnectedness of the global economy today means that unexpected events in one corner of the globe can ripple through the world’s supply chain and affect customers everywhere. In this book, Yossi Sheffi shows why modern vulnerabilities call for innovative processes and tools for creating and embedding corporate resilience and risk management. Sheffi offers fascinating case studies that illustrate how companies have prepared for, coped with, and come out stronger following disruption—from the actions of Intel after the 2011 Japanese tsunami to the disruption in the “money supply chain” caused by the 2008 financial crisis. Sheffi, author of the widely read The Resilient Enterprise, focuses here on deep-tier risks as well as corporate responsibility, cybersecurity, long-term disruptions, business continuity planning, emergency operations centers, detection, and systemic disruptions. Supply chain risk management, Sheffi shows, is a balancing act between taking on the risks involved in new products, new markets, and new processes—all crucial for growth—and the resilience created by advanced risk management.

    Available Formats: Download, CD, MP3 CD
    The Power of Resilience by Yossi Sheffi

    The Power of Resilience

    15.7 hrs • 10/1/15 • Unabridged
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    Also: CD, MP3 CD
  5. 8.8 hrs • 8/12/2015 • Unabridged

    When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we’re viewed as weak. But if we play hardball, we can be seen as overly aggressive—and the strategy backfires. No wonder most women hate negotiating. In Your Own Terms, negotiation expert Yasmin Davidds helps women strike a balance, merging our natural strengths (collaboration, relationship building, listening) with a firm grasp of established tactics. Guidelines, stories, and exercises illuminate the psychology of negotiation and reveal how women can: • Control how they are perceived• Eliminate self-sabotaging beliefs and behaviors• Discover their personal negotiation style• Envision the ideal outcome and map backwards• Build leverage• Understand an opponent’s approach and adjust theirs in response• Deploy persuasion and redirection tactics• And much more Set the bar high and negotiate to get there. With this empowering audiobook, women learn the skills to win on their own terms—and open doors they never knew were shut.

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    Your Own Terms

    8.8 hrs • 8/12/15 • Unabridged
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  6. 8.2 hrs • 5/13/2013 • Unabridged

    Birth, death, and conflict—three things you truly can’t avoid. Whether it’s big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication—not just using different words but learning to think differently. I Hear You supplies proven techniques for stepping outside one’s point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Listeners learn how to: • Tell the other person’s story, the cornerstone of real engagement• Look from the outside in and see themselves as others do• Recognize the role systemic factors play, and transform a conflict into a shared challenge• Overcome the defense mechanisms that derail dialogue For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.

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    I Hear You

    8.2 hrs • 5/13/13 • Unabridged
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  7. 9.6 hrs • 2/4/2013 • Unabridged

    Annoyed with your workmates and flustered with your staff? Don’t understand how they think, act, and communicate—especially the twentysomethings who ask questions all the time and want confirmation that they’re doing great? All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations are tossed side by side, cubicle by cubicle—and nobody speaks the same language. Generations at Work offers a refreshing way to root out the causes of workplace clashes and bridge the generational gaps. Now updated to include the Millennial newcomers to the workplace, the book serves as both a sweeping overview of generational differences and a solutions-based managerial guide to molding each group into loyal employees who work effectively with everyone, from tech-savvy, high-needs young people to conformist, hardworking seniors. Packed with original research and eye-opening insights, you’ll find explanations of what makes each generation tick, key phrases and tactics for motivating each, best practices from companies with generations-friendly cultures, in-depth interviews highlighting problems and solutions, a field guide for mentoring Millennials, and many more valuable tools for turning today’s multigenerational workforce into an organizational asset.

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    Generations at Work

    9.6 hrs • 2/4/13 • Unabridged
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  8. 16.9 hrs • 1/1/2011 • Unabridged

    In any conflict, the First Alternative is my way, and the Second Alternative is your way. The fight always boils down to a question of whose way is better. This book presents a new and practical, but incredibly effective and eye-opening, way to reach resolution through using the “Third Alternative.” The Third Alternative moves beyond your way or my way to a higher and better way—one that allows both parties to emerge from debate or even heated conflict in a far better place than either had envisioned. With the Third Alternative, nobody has to give up anything, and everyone wins. To a world of escalating strife and contention, Third Alternative thinkers like those Covey profiles in this innovative and practical book, bring creative solutions, peace, and healing. Through key examples and stories from his work as a consultant, Covey will demonstrate that Third Alternative thinking is the supreme opportunity of our times. His wide ranging examples include: a Canadian metropolitan police force that transformed a crime-plagued community by abandoning their “them vs. us” mentality and changing the whole definition of police work; a Florida family who has taken in an “81-year-old foster son” in a new program that offers aging Veterans a third alternative between lonely isolation and institutionalized care; a Chicago law firm that has become one of the wealthiest and winningest in the world by forgetting about billable hours and creating win-win solutions for their clients; and many other. Through reading about these various groups and individuals, readers will learn how to create new and better results instead of escalating conflict, as well as how to build strong relationships with diverse individuals based on an attitude of winning together. There are a lot of books on “conflict resolution,” but in most of these other books, conflict resolution usually means compromise, a low-level accommodation that stops the fight without necessarily breaking through to amazing new results. The 3rd Alternative is about more than just an armistice—it’s about creating a new and improved reality. A departure from the material out there on conflict resolution, negotiation, and mediation, this book represents a new way of thinking that will be embraced not only by the many fans that have flocked to Covey’s prior books, but also by anyone who is seeking resolution in their professional or personal lives.

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    The 3rd Alternative

    16.9 hrs • 1/1/12 • Unabridged
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  9. 2.2 hrs • 7/11/2011 • Unabridged

    Conflict Resolution, Volume 2: More Training emphasizes how to identify and solve conflicts. The basic plan continues from Conflict Resolution, Volume 1’s how-to work, to see if you can conclude by saying, “Let it be as you say,” in order to build a bridge to the other side. 

    Available Formats: Download, Digital Rental

    Conflict Resolution, Vol. 2

    2.2 hrs • 7/11/11 • Unabridged
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    Also: Digital Rental
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