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Business Etiquette

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  1. 7.6 hrs • 9/1/2016 • Unabridged

    Intelligence, ambition, and skill will start you on the road to success, but without strong communications skills, social savvy, and a sense of appropriate behavior…you won’t get far. “The Etiquette Edge “gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret, and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you’ll master the essentials of making a great impression and building relationships, including how to: Be smart about how and whenyou use your smartphoneHandle difficult conversations with tact and finesseCheck texts and emails for content and toneCreate a polished image on social mediaConduct meetings (in person, online, or over lunch) with poise and confidenceAnd more In our era of entitlement, saying thank-you and giving praise are increasingly rare but these simple acts are far from empty gestures. They’re refreshing reflections of respect. Inconsiderate people and poor conduct may permeate the workplace, but success comes to those who play by a better set of rules.

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    The Etiquette Edge

    7.6 hrs • 9/1/16 • Unabridged
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  2. 4.0 hrs • 8/30/2016 • Unabridged

    This new, updated edition of Culture Smart! Turkey reveals a nation in transition. Over the last two decades living conditons have improved greatly and Turkey is now classified as a developed country with an emerging market economy. Viewed by many as a model for outward-looking Islam, it is a country with laws to protect against religious paternalism, where restaurants are open during the fast of Ramadan, and where headscarves or no scarves can be worn in universities, schools, and public offices. Turkey continues to seek EU membership, but the road to accession has been full of twists and turns and the outcome is uncertain.

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    Turkey—Culture Smart!

    4.0 hrs • 8/30/16 • Unabridged
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  3. 2.7 hrs • 5/1/2016 • Unabridged

    If your answer to any of the following questions is yes, listen to this book now. Don’t walk into another situation without being 100 percent confident. 1. Have you ever been unsure as to who should be introduced first? 2. Have you ever placed your keys, purse, or cell phone on a table at a restaurant? 3. Have you ever worn your name tag on your left lapel? 4. Have you ever buttered your entire dinner roll before taking the first bite? 5. Have you ever sat down to dine and not known which glass was yours? 6. Have you ever been in a small talk situation and not known what to discuss? 7. Have you ever played with change in your pockets while talking with another person? 8. Have you ever been uncomfortable because of the way you were dressed? 9. Have you ever wondered when and what type of gifts to get your business associates? 10. Have you ever wondered about the correct protocol regarding your business card?

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    You Did What?!

    2.7 hrs • 5/1/16 • Unabridged
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  4. 3.0 hrs • 4/1/2016 • Unabridged

    Communication is a measure of how we are heard. It’s not about us; it is about how the other person perceives our message. If you are not where you should be in your career, the problem may very well be how you communicate. You Said What?! is an action-oriented book that gives you solid techniques that can be used right away to achieve effective results, including: Quick tips and strategies on communication skills. Real-life stories of how business communication can impact your career. Tools that help you be understood and be heardYou Said What?! will help you strengthen your message by planning and sharpening your communication skills.

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    You Said What?!

    3.0 hrs • 4/1/16 • Unabridged
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  5. 6.3 hrs • 10/1/2014 • Unabridged

    Mindfulness isn’t anything that we think; it’s what we don’t think. Mindfulness isn’t something that other people do; it’s something that we all do. Mindfulness is an ancient, life-enhancing, healing technique that can help us remember our natural state of happiness and health, even if we think we are too modern and too busy to prioritize what’s really important—being fully alive and fully alive to our full life potential. Mindfulness at Work reveals how the practice of mindfulness—the ability to focus our attention on what is rather than be distracted by what isn’t—can be a powerful antidote to the distractions and stresses of our modern lives, especially our working lives. It gives you powerful tools to:Reduce your stressBecome more productiveImprove your decision-making skillsWork more creativelyDevelop your leadership skillsAnd much more Written by an expert with years of both clinical and personal experience, Mindfulness at Work includes examples of mindfulness in action in the workplace, while also showing you how to apply its lessons to specific professions, from sales to teaching, from law to medicine, from the trades to the creative arts.

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    Mindfulness at Work

    6.3 hrs • 10/1/14 • Unabridged
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  6. 6.3 hrs • 6/3/2014 • Unabridged

    Are you “leadership material?” More importantly, do others perceive you to be? Sylvia Ann Hewlett, a noted expert on workplace power and influence, shows you how to identify and embody the Executive Presence (EP) that you need to succeed. You can have the experience and qualifications of a leader, but without executive presence, you won’t advance. EP is an amalgam of qualities that true leaders exude, a presence that telegraphs you’re in charge or deserve to be. Articulating those qualities isn’t easy, however. Based on a nationwide survey of college graduates working across a range of sectors and occupations, Sylvia Hewlett and the Center for Talent Innovation discovered that EP is a dynamic, cohesive mix of appearance, communication, and gravitas. While these elements are not equal, to have true EP you must know how to use all of them to your advantage. Filled with eye-opening insights, analysis, and practical advice for both men and women, mixed with illustrative examples from executives learning to use the EP, Executive Presence will help you make the leap from working like an executive to feeling like an executive.

    Available Formats: Download, CD

    Executive Presence

    6.3 hrs • 6/3/14 • Unabridged
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    Also: CD
  7. 6.3 hrs • 5/13/2014 • Unabridged

    Contrary to popular belief, the business world is not that complicated. While every industry and every profession requires specific expertise, the truth is that the "business of business" is relatively simple. For the past seven years, Geoffrey James has written a daily blog that's become one of the most popular business-focused destinations on the web. In Business without the Bullsh*t, readers will learn surprising but tried-and-true secrets about being an extraordinary boss, coping with annoying coworkers, and navigating the thorny problems that occur in every workplace. Tips from Business without The Bullsh*t: Long work hours mean less work gets done. Multiple studies reveal that working sixty rather than forty hours a week makes you slightly more productive—but only for a little while. After about three weeks, people get burned out, get sick and go absent, and start making avoidable errors. What every boss wants from you. From your boss’s perspective your real job is to make the boss successful. There are no exceptions to this rule. Why your resume is your enemy. Only write a resume after you’re talking to people inside the hiring firm. Then, customize it to match what you've discovered that they really want.

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    Business without the Bullsh*t

    6.3 hrs • 5/13/14 • Unabridged
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  8. 6.1 hrs • 3/1/2014 • Unabridged

    First impressions (and second ones!) count, whether you are an intern or a CEO. Lauren A. Rothman addresses an age-old dilemma: how to be appropriate and stylish in the workplace. Based on a decade of experience in the fashion industry, she addresses the basics of fashion and executive presence by offering advice, anecdotes, and style alerts that help listeners avoid major fashion faux pas at the office. Style Bible: What to Wear to Work is the must-have resource for the modern professional, male or female, climbing the ladder of success. Lauren identifies the ultimate wardrobe essentials, and reveals shopping strategies and destinations for the everyday person. Style Bible is the go-to manual on how to dress for every professional occasion and a valuable resource for understanding dress codes by industry, city, and gender so that your visual cues will make a strong impact. Make a commitment to being better dressed at work with Style Bible.

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    Style Bible

    6.1 hrs • 3/1/14 • Unabridged
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  9. 8.1 hrs • 12/31/2014 • Unabridged

    This is the fully revised and updated edition of the ground-breaking self-help book on improving communicating and socializing skills in business and life. How to Work a Room lays down the fundamentals for savvy socializing, whether at a party, a conference, or even communicating online. RoAne clearly shows how to overcome the five roadblocks that keep most people from making new contacts; mix chutzpah and charm to start and end conversations smoothly; know when to use humor––and when not to; and follow simple rules of etiquette. Incorporating years of feedback from hundreds of presentations, as well as anecdotes from around the globe, RoAne keeps How to Work a Room fresh and on target. New chapters include: strategies starting, maintaining, and exiting conservations; and advice on commutating effectively in today’s tech-driven world.

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    How to Work a Room

    8.1 hrs • 12/31/13 • Unabridged
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  10. 8.2 hrs • 10/1/2013 • Unabridged

    A witty guide to managing a real life wisely in a work-centered world. What do your colleagues, overlords, underlings, clients, and customers have in common? Not knowing how much they annoy you. Not to mention how much you may be annoying them. The route from cubicle to corner office is strewn with etiquette landmines. And now that the boundaries that once cleanly separated work from personal life are blurred, even polite people don’t recognize the difference between professional and social manners. • What do you say to a colleague who has just been fired? • How do you maintain a family-friendly office without discriminating against singles? • What’s the difference between showing romantic interest and sexual harassment? • Which colleagues should be invited to family weddings? • When should you be unavailable, at or away from work? Don’t convene a focus group or appeal to human resources—consult Miss Manners! With wit and wisdom, Miss Manners restores civility, guiding you around your coworker’s messy cubicle, past your overly prying boss, around the bridal shower for the new temp, and through tedious staff meetings. In Miss Manners Minds Your Business, Judith Martin and her son, executive Nicholas Ivor Martin, equip readers with the practical, pertinent, and utterly correct advice necessary to win the job, keep the job, and leave the job with sanity and dignity intact.

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  11. 5.5 hrs • 9/17/2013 • Unabridged

    Millions of people have improved their lives with the help of Richie Frieman, the hilariously insightful columnist. In Reply All…And Other Ways to Tank Your Career, the guide to fixing workplace faux pas, he interviews dozens of CEOs, celebrities, designers, musicians, artists, and everyone in between to get the pros’ take on manners challenges of every flavor, including: How to make a great first impression and land the job How to deal with the Cubicle Invader How to navigate the office party What to do if you encounter your boss at the gym, naked Relationships on the job—fact or fiction?  With his signature wit and unique insight, Richie reveals the best ways to handle every sticky situation with aplomb and class. Case studies and chapter quizzes all help to deliver actionable, easy-to-use tips to help young professionals navigate the minefield of their workplace and come out on top.

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  12. 4.6 hrs • 8/27/2013

    In On Your Best Behavior: The Fundamentals of Etiquette, Professor Robert A. Shutt reviews the fundamentals of appropriate behavior practiced in the course of life. Everyday etiquette is essentially social etiquette, which has evolved to meet the needs of this century. Shutt examines the historical roots of social etiquette and explains how its foundations remain relevant today—even as situations and circumstances change. All told, this program provides listeners with a solid understanding of the standards of good behavior that lead to success in everyday life. As Shutt emphasizes, “manners matter and courtesy counts” always. It is that simple!

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  13. 3.7 hrs • 7/1/2013 • Abridged

    Robert’s Rules of Order is the book on parliamentary procedure for parliamentarians and anyone involved in an organization, association, club, or group and the authoritative guide to smooth, orderly, and fairly conducted meetings and assemblies. This simplified, updated version of the classic manual of parliamentary procedure has been rewritten in contemporary language for the modern listener. It is a clear, concise, easy-to-use edition of the popular reference, and an essential tool for organizations of all sizes, from businesses to community groups.

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    Robert’s Rules of Order

    Read by Michael McConnohie
    3.7 hrs • 7/1/13 • Abridged
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  14. 6.1 hrs • 4/2/2013 • Unabridged

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment—lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build a loyal customer base that allows your company to survive and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. In this book, you’ll discover: • Six major customer trends and what they mean for your business• Eight unbreakable rules for social media customer service• How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums• The rising power of self-service—and how to design it properly• How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide—online and off.

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    High-Tech, High-Touch Customer Service

    6.1 hrs • 4/2/13 • Unabridged
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  15. 7.2 hrs • 1/22/2013 • Unabridged

    Have you ever been put on the spot and kicked yourself later for not having a substantial, confident response? Have you ever lost out on a promotion because you didn't get along with your colleagues or boss? Have you ever blanked when delivering a speech or a presentation? Saying the right thing isn't just about feeling comfortable. It's also essential for building successful relationships, getting ahead at work, and increasing your income. To get what you want, you have to know how to ask for it, how to negotiate, how to react. That's where Lisa Marshall's audiobook comes in. With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success.

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    Smart Talk

    7.2 hrs • 1/22/13 • Unabridged
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  16. 9.8 hrs • 12/25/2012 • Unabridged

    What really separates the best from the rest? We all know that it takes hard work, dedication, and the occasional dose of luck for someone to make it to the top of their chosen field. Yet we also suspect that it takes a little something more—but what? The Art of Doing asks today’s most successful celebrities, businessmen, and iconoclastic achievers, “How do you succeed at what you do?” Illuminating, surprising, and profoundly inspiring, interviewees include Zappos CEO Tony Hsieh, New York Times crossword puzzle editor Will Shortz, style commentator Simon Doonan, actor Alec Baldwin, foodie god David Chang, and many, many more.

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    The Art of Doing

    9.8 hrs • 12/25/12 • Unabridged
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