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Hospitality, Travel & Tourism

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Results: 1 – 6 of 6
  1. 8.1 hrs • 11/20/2012 • Unabridged

    Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multibillion dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets, not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

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    Heads in Beds

    8.1 hrs • 11/20/12 • Unabridged
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  2. 10.2 hrs • 7/15/2012 • Unabridged

    The untold story of the renegade burger chain that evokes a passionate following unlike any other In fast-food corporate America, In-N-Out Burger stands apart. Begun in a tiny shack in the shadow of World War II, this family-owned chain has stead­fastly refused to franchise or be sold. It is a testament to old-fashioned values and rem­iniscent of a simpler time when people, loyalty, and a freshly made, juicy hamburger meant something. Over time, In-N-Out Burger has become nothing less than a cultural institu­tion that can lay claim to an insanely loyal following. Perman uses her investigative skills to uncover the story of a real American success story. It is not only a tale of a unique and profitable business that exceeds all expectations, but of a family's struggle to maintain a sustainable pop empire against the industry it helped pioneer, internal tensions, and a bitter lawsuit that threatened to bring the company to the brink. This is a lesson in a counterintuitive approach to doing business that places quality, customers, and employees over the riches promised by rapid expansion. In-N-Out Burger is a keenly observed narrative that explores the evolution of a California fad that transformed into an enduring cult of popularity; it is also the story of the conflicted, secretive, and ultimately tragic Snyder family who cooked a billion burgers and hooked a zillion fans. As the story of In-N-Out Burger unfolds, so too does the cultural history of America as influenced and shaped by car culture and fast food.

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    In-N-Out Burger

    10.2 hrs • 7/15/12 • Unabridged
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  3. 5.6 hrs • 7/15/2012 • Abridged

    Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations that includes eleven unique dining establishments—and each is at the top of its game. How has he done it? How has he consistently beaten the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he's learned while developing the winning recipe for doing business he calls "Enlightened Hospitality." This innovative business philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: The first and most important application of hospitality is to the people who work for you, and, in descending order of priority, the guests, the community, suppliers, and investors. This way of setting priorities stands the more traditional business models on their head, but Danny considers it the foundation of every success he, and his restaurants, have had. Full of behind-the-scenes history on the creation of Danny's most famous restaurants, and the anecdotes, advice and lessons he has accumulated on his long and ecstatic journey to the top of the American restaurant scene, Setting the Table is a treasure trove of innovative insights that are applicable to any business or organization.

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    Setting the Table

    5.6 hrs • 7/15/12 • Abridged
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  4. 10.2 hrs • 12/5/2011 • Unabridged

    For millennia, fresh olive oil has been one of life’s necessities, not just as food but also as medicine, a beauty aid, and a vital element of religious ritual. Today’s researchers are continuing to confirm the remarkable, life-giving properties of true extra-virgin, and “extra-virgin Italian” has become the highest standard of quality. But what if this symbol of purity has become deeply corrupt? Starting with an explosive article in the New Yorker, Tom Mueller has become the world’s expert on olive oil and olive oil fraud, a story of globalization, deception, and crime in the food industry from ancient times to the present, and a powerful indictment of today’s lax protections against fake and even toxic food products in the United States. A rich and deliciously readable narrative, Extra Virginity is also an inspiring account of the artisanal producers, chemical analysts, chefs, and food activists who are defending the extraordinary oils that truly deserve the name “extra-virgin.”

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    Extra Virginity

    10.2 hrs • 12/5/11 • Unabridged
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  5. 12.2 hrs • 3/15/2008 • Unabridged

    An unprecedented up-close-and-personal look at the trio of tycoons whose high-stakes gambles—in business—make Sin City soar. Steve Wynn, Kirk Kerkorian, Dr. Gary Loveman. The first two are world-famous for their flamboyant, often outrageous efforts to dominate Las Vegas. But it’s the third—an economist from Harvard Business School, unknown even to most of the guests at his high-profile casinos—who may now have the most impact. In Winner Takes All, Christina Binkley, a columnist for the Wall Street Journal, explores how these three magnates are building a bigger and better Las Vegas and how their influence is spreading beyond the city’s borders. Meet the winners:Steve Wynn is the visionary behind the Mirage, the Bellagio, and the $2.7 billion Wynn Las Vegas. Loud and passionate, with a tragic backstory—a world-renowned art collector, he is slowly going blind from retinitis pigmentosa—Wynn is often called the architect of modern Las Vegas.Kirk Kerkorian, who is in his late eighties, is a shy, sly tactician, but his status as a billionaire deal maker who owns half the strip—and his history as nemesis to Howard Hughes—keeps him in the forefront of Las Vegas, wheeling and dealing.Dr. Gary Loveman, the CEO of Harrah’s Entertainment, Inc., represents a new, more populist future for Las Vegas, one in which gamblers will be carefully culled from databases rather than lured by flash. Loveman approaches the city as though it were a Harvard case study. On the verge of becoming Las Vegas’—and possibly the world’s—biggest gambling titan, he refuses to even live there. Peppered with celebrity cameos (from Siegfried and Roy to George and Barbara Bush), this sharp, fast-paced narrative tells the story of how billions of dollars—and an unparalleled drive for power—took three men’s visions for Las Vegas from mere dreams to reality.

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    Winner Takes All

    12.2 hrs • 3/15/08 • Unabridged
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    2.9 hrs • 4/15/2007 • Abridged

    The success of Starbucks Coffee Company is one of the most remarkable business stories in decades. Since 1987, it has grown from a single retail store on Seattle’s waterfront to a company with more than 1,000 stores nationwide and a new one opening somewhere every business day. According to Fortune magazine, Starbucks “has changed everything…from our tastes to our language to the face of Main Street.” In Pour Your Heart Into It, Starbucks CEO Howard Schultz shares the passion, values, and inspiration that drive this fascinating company. Placing as much importance on employees as on profits, paying as much attention to creativity as to growth, motivated by enduring principles including “Don’t be threatened by people smarter than you,” and “Everything matters,” Starbucks is living proof that a company can lead with its heart, nurture its soul, and still make money.

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    Pour Your Heart Into It

    By Howard Schultz, with Dori Jones Yang
    Read by Eric Conger
    2.9 hrs • 4/15/07 • Abridged
    0 reviews 0 5 5 5 out of 5 stars 5/5
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