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Industrial & Organizational Psychology

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  1. 7.1 hrs • 12/1/2015 • Unabridged

    Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence-knowing how to manage emotions, empathize, build relationships, and more-drives performance. But how do you get naturally resistant people to practice new ways of thinking? Trainers, coaches, and organizational development professionals can now break through and trigger lasting EQ improvements. The fifty original activities in The Emotional Intelligence Activity Kit help:Promote introspectionIncrease empathy Improve social skills Boost personal influence Inspire purpose Bring everyone on board Make learning stick From setup instructions to debriefing questions, these simple exercises are quick to deploy and target key areas that benefit most from EQ training: leadership, project management, customer service, teamwork, sales, and more. Know-it-all bosses, overcompetitive colleagues, or leaders who rarely leave their offices-common EQ problems such as these damage not just camaraderie, but also results. Fix them fast, and create thriving, successful organizations.

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  2. 7.6 hrs • 9/1/2015 • Unabridged

    We are all broadcasters. And the messages we choose to broadcast predict our success. All of us constantly broadcast information to others, even when we don’t say a word. Sales professionals broadcast to potential clients in a way that wins new business. Managers broadcast to their teams about projects. Colleagues broadcast to one another about available resources. As professionals, parents, and friends, the messages we choose to broadcast shape others’ belief in the potential for success and their ability to create positive change. Working as a CBS news anchor, Michelle Gielan saw how nonstop coverage of the 2009 recession left many viewers feeling paralyzed. She had an idea: a new interview series focused on positive psychology and creating happiness in the face of tragedy. “Happy Week” generated the greatest viewer response of the year. In Broadcasting Happiness, Gielan shows us how our words can move people from fear-based mind-sets, where they see obstacles as insurmountable, to positive mind-sets, where they see that change is possible—and take action. Using scientifically proven communication strategies, we have the ability to increase others’ happiness and success at work, as well as our own, instantly making us more effective leaders. New research from the fields of positive psychology and neuroscience shows that small shifts in the way we communicate can create big ripple effects on business and educational outcomes, including 31 percent higher productivity, 25 percent better performance ratings, 37 percent higher sales, and 23 percent lower levels of stress. In Broadcasting Happiness, learn the seven keys of communicating more effectively to influence others and drive measurable results. Gielan, a happiness researcher and expert on positive communication, will teach you how toinoculate your brain against stress and negativity by fact-checking challenges,drive success by leading a conversation or communication with positivity,rewrite debilitating thought patterns and turn them into fuel for resilience and growth,deal with negative people in a way that lessens their power,share bad news more effectively to increase future social capital, andcreate and sustain a positive culture at work by creating contagious optimism. Changing your broadcast can change your life, your success, and the lives of others around you. Broadcasting Happiness will show you how!

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    Broadcasting Happiness by Michelle Gielan

    Broadcasting Happiness

    7.6 hrs • 9/1/15 • Unabridged
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  3. 2.8 hrs • 9/1/2015 • Unabridged

    An eye-opening, groundbreaking tour of the purpose of work in our lives, showing how work operates in our culture and how you can find your own path to happiness in the workplace Why do we work? The question seems so simple, but professor Barry Schwartz proves that the answer is surprising, complex, and urgent. We’ve long been taught that the reason we work is primarily for a paycheck. In fact, we’ve shaped much of the infrastructure of our society to accommodate this belief. Then why are so many people dissatisfied with their work, despite healthy compensation? And why do so many people find immense fulfillment and satisfaction through “menial” jobs? Schwartz explores why so many believe that the goal for working should be to earn money, how we arrived to believe that paying workers more leads to better work, and why this has made our society confused, unhappy, and has established a dangerously misguided system. Through fascinating studies and compelling anecdotes, this book dispels this myth. Schwartz takes us through hospitals, hair salons, auto plants, and boardrooms, showing workers in all walks of life and showcasing the trends and patterns that lead to happiness in the workplace. Ultimately, Schwartz proves that the root of what drives us to do good work can rarely be incentivized, and that the cause of bad work is often an attempt to do just that. How did we get to this tangled place? How do we change the way we work? With great insight and wisdom, Schwartz shows us how to take our first steps toward understanding while empowering us all to find great work.

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    Why We Work

    2.8 hrs • 9/1/15 • Unabridged
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  4. 3.7 hrs • 6/16/2015 • Unabridged

    Only 10 percent of leaders run their teams at full power. The formula you are about to learn is based on the most extensive research of its kind, spanning more than 15,000 careers with over 9 million data points. The idea has been battle-tested for more than two decades by leaders in every major industry. It works. Successful leadership starts with three key questions:Priorities—Do we have the right priorities? (Only 24 percent of leaders do).Who—Do we have the right people on the team? (Only 14 percent of leaders do).Relationships—Do we have the right relationships that deliver results? (Only 47 percent of leaders do). Learn how to calculate your team’s Power Score and how to improve each of the three key areas of leadership. Learn what to do, and what not do, from compelling statistics and inspiring stories of those leaders who have succeeded and those who have failed. You may be surprised how easy it is to listen to this audiobook. And you may be even more surprised by how fast this approach will boost your team’s results. When you dial up your team’s Power Score, you will make a greater impact as a leader, help your team earn more money for your cause (whatever your cause may be), and enjoy greater career success.

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    Power Score

    3.7 hrs • 6/16/15 • Unabridged
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  5. 8.7 hrs • 3/31/2015 • Unabridged

    To compete with today’s increasing globalization and rapidly evolving technologies, individuals and organizations must take their ability to learn—the foundation for continuous improvement, operational excellence, and innovation—to a much higher level. In Learn or Die, Edward D. Hess combines recent advances in neuroscience, psychology, behavioral economics, and education with key research on high-performance businesses to create an actionable blueprint for becoming a leading-edge learning organization. Learn or Die examines the process of learning from an individual and an organizational standpoint. From an individual perspective, the book discusses the cognitive, emotional, motivational, attitudinal, and behavioral factors that promote better learning. Organizationally, Learn or Die focuses on the kinds of structures, culture, leadership, employee learning behaviors, and human resource policies that are necessary to create an environment that enables critical and innovative thinking, learning conversations, and collaboration. The volume also provides strategies to mitigate the reality that humans can be reflexive, lazy thinkers who seek confirmation of what they believe to be true and affirmation of their self-image. 

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    Learn or Die

    8.7 hrs • 3/31/15 • Unabridged
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  6. 6.0 hrs • 2/1/2015 • Unabridged

    Trust is non-negotiable for high-performing relationships and organizations. Yet trust is fragile, and 90 percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their bestselling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility—not just leaders—to build and sustain trust in their workplaces. Updated and completely rewritten with new case studies, tools, tips, and reflections, this third edition is the culmination of the authors’ more than twenty years of rigorous research and “in the trenches” trust building experience with hundreds of organizations and thousands of people around the world. As pioneers in the field of trust, Dennis and Michelle tell the truth about what it takes to build sustainable trust in the workplace—trust that withstands the tests of time, geography, and an increasingly volatile and competitive marketplace. In this third edition, the authors provide the most detailed blueprint available for building highly effective, trust-based connections and organizations. Drs. Dennis and Michelle Reina have devoted their careers to trust because they believe that people don’t just want and need trustworthy relationships—they have a fundamental right to them. In this rewritten third edition of Trust and Betrayal in the Workplace, the authors reveal their practical, proven approaches to accessing this right to trust—one thought, intention, and behavior at a time.

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  7. 8.3 hrs • 1/1/2015 • Unabridged

    For readers of Malcolm Gladwell, Daniel Pink, and Freakonomics, comes a captivating and surprising journey through the science of workplace excellence. Why do successful companies reward failure? What can casinos teach us about building a happy workplace? How do you design an office that enhances both attention to detail and creativity? In The Best Place to Work, award-winning psychologist Ron Friedman, PhD, uses the latest research from the fields of motivation, creativity, behavioral economics, neuroscience, and management to reveal what really makes us successful at work. Combining powerful stories with cutting-edge findings, Friedman shows leaders at every level how they can use scientifically proven techniques to promote smarter thinking, greater innovation, and stronger performance. Among the many surprising insights, Friedman explains how learning to think like a hostage negotiator can help you diffuse a workplace argument, why placing a fish bowl near your desk can elevate your thinking, and how incorporating strategic distractions into your schedule can help you reach smarter decisions. Along the way the book introduces the inventor of the cubicle, the president who brought down the world’s most dangerous criminal, and the teenager who single-handedly transformed professional tennis—vivid stories that offer unexpected revelations on achieving workplace excellence. Brimming with counterintuitive insights and actionable recommendations, The Best Place to Work offers employees and executives alike game-changing advice for working smarter and turning any organization—regardless of its size, budgets, or ambitions—into an extraordinary workplace.

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    The Best Place to Work

    8.3 hrs • 1/1/15 • Unabridged
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  8. 5.6 hrs • 4/2/2013 • Unabridged

    For decades, Alan Siegel and Irene Etzkorn have championed simplicity as a competitive advantage and a consumer right. Consulting with businesses and organizations around the world to streamline products, services, processes and communications, they have achieved dramatic results. In Simple, the culmination of their work together, Siegel and Etzkorn show us how having empathy, striving for clarity, and distilling your message can reduce the distance between company and customer, hospital and patient, government and citizen-and increase your bottom line. Examining the best and worst practices of an array of organizations big and small-including the IRS, Google, Philips, Trader Joe's, Chubb Insurance, and ING Direct, and many more-Siegel and Etzkorn recast simplicity as a mindset, a design aesthetic, and a writing technique. In these illuminating pages you will discover, among other things: ·  Why the Flip camera became roadkill in the wake of the iPhone ·  What SIMPLE idea allowed the Cleveland Clinic to improve care and increase revenue ·  How OXO designed a measuring cup that sold a million units in its first 18 months on the market ·  Where Target got the idea for their “ClearRX” prescription system ·  How New York City simplified its unwieldy bureaucracy with three simple numbers By exposing the overly complex things we encounter every day, SIMPLE reveals the reasons we allow confusion to persist, inspires us to seek clarity, and explores how social media is empowering consumers to demand simplicity. The next big idea in business is Simple.

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    Simple

    5.6 hrs • 4/2/13 • Unabridged
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  9. 5.2 hrs • 7/15/2012 • Abridged

    In 1997, Paul Stoltz unleashed a revolution with his groundbreaking book Adversity Quotient: Turning Obstacles into Opportunities, introducing the concept of the Adversity Quotient into public consciousness. Now, in Adversity Quotient @ Work, Stoltz applies the principles of his brilliant theory to the uniquely challenging environment of the workplace. AQ is a measure of one's ability to handle adversity. Those who can't become easily overwhelmed and emotional, then pull back and stop trying; those who can handle adversity become the leaders of today and tomorrow. Adversity Quotient @ Work clearly demonstrates how workers and managers can use this concept of the AQ to their own advantage, and to the benefit of their clients and customers. Adversity Quotient @ Work teaches listeners how to hire and retain highly motivated and talented workers, develop employees to their full potential, and create a leadership culture that encourages all to put forth their best efforts and maximize their performance capabilities. Based on real research performed with thousands of managers and members of the workforce on the front lines of hundreds of businesses, it will quickly become any corporation's indispensable handbook for success.

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    Adversity Quotient @ Work

    5.2 hrs • 7/15/12 • Abridged
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  10. 8.8 hrs • 6/26/2012 • Unabridged

    A passionate polemic in favor of pausing to think, not blink What do these scenarios have in common: a professional tennis player returning a serve, a woman evaluating a first date across the table, a naval officer assessing a threat to his ship, and a comedian about to reveal a punch line? In this counterintuitive and insightful work, author Frank Partnoy weaves together findings from hundreds of scientific studies and interviews with wide-ranging experts to craft a picture of effective decision making that runs contrary to our brutally fast-paced world. Thought technology is exerting new pressures to speed up our lives, it turns out that the choices we make––unconsciously and consciously, in time frames varying from milliseconds to years—benefit profoundly from delay. Taking control of time and slowing down our responses yields better results in almost every arena of life—even when time seems to be of the essence. The procrastinator in all of us will delight in Partnoy’s accounts of celebrity “delay specialists,” from Warren Buffett to Chris Evert to Steve Kroft, underscoring the myriad ways in which delaying our reactions to everyday choices—large and small—can improve the quality of our lives.

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    Wait by Frank Partnoy

    Wait

    8.8 hrs • 6/26/12 • Unabridged
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  11. 4.5 hrs • 2/9/2012 • Unabridged

    This program, loaded with easy to implement success strategies, geared toward helping you create a focus, sense of purpose and direction in your life, career and business, is a great way to energize you to and from work, or on the way to seeing a potential client. Attitude and Commitment• Why your “attitude will determine your altitude”• How to develop confidence and why it’s the last thing to come• How to instill a great attitude in others Fear of Failure—Don’t Let It Stop You• Falling down is not the same failure• Stop doing what everybody else does• Turning negatives into positives Goal Setting• Three reasons to write down your goals• A perfect example of why goals must be written• Three components of an effective, written goal Creating Your Action Plan• Why you need a written plan• The three components of an effective, written plan Make My Life Easier: What the Twenty-first Century Customer Really Wants• How to differentiate yourself from the competition• Three reasons why you don’t want to sell “price”• How demographic changes in America have changed the customer and why they buy The Three Ss of Success• See it—See yourself successful• Start it—Act!—Do something• Sustain the effort—the magic of persistence The purpose of this program is simple; to help you achieve the kind of results you need to be as successful as you choose to be in your life, career and business. Here are some of the results you can expect by listening to this program:• A new sense of purpose and direction in your life• Increase your ability to motivate yourself on a consistent basis• You will learn how to develop your own personal, written plan for your life, career or business• Increase your sales and productivity• Your confidence in your ability to achieve will skyrocket

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    So Who’s Stopping You

    4.5 hrs • 2/9/12 • Unabridged
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  12. 10.8 hrs • 9/27/2011 • Unabridged

    Let’s say you’re about to hire somebody for a position in your company. Your corporation wants someone who’s fearless, charismatic, and full of new ideas. Candidate X is charming, smart, and has all the right answers to your questions. Problem solved, right? Maybe not. We’d like to think that if we met someone who was completely without conscience—someone who was capable of doing anything at all if it served his or her purposes—we would recognize it. In popular culture, the image of the psychopath is of someone like Hannibal Lecter or the BTK Killer. But in reality, many psychopaths just want money, or power, or fame, or simply a nice car. Where do these psychopaths go? Often, it’s to the corporate world. Researchers Paul Babiak and Robert Hare have long studied psychopaths. Hare, the author of Without Conscience, is a world-renowned expert on psychopathy, and Babiak is an industrial-organizational psychologist. Recently the two came together to study how psychopaths operate in corporations, and the results were surprising. They found that it’s exactly the modern, open, more flexible corporate world, in which high risks can equal high profits, that attracts psychopaths. They may enter as rising stars and corporate saviors, but all too soon they’re abusing the trust of colleagues, manipulating supervisors, and leaving the workplace in shambles. Snakes in Suits is a compelling, frightening, and scientifically sound look at exactly how psychopaths work in the corporate environment: what kind of companies attract them, how they negotiate the hiring process, and how they function day by day. You’ll learn how they apply their “instinctive” manipulation techniques—assessing potential targets, controlling influential victims, and abandoning those no longer useful—to business processes such as hiring, political command and control, and executive succession, all while hiding within the corporate culture. It’s a must read for anyone in the business world, because whatever level you’re at, you’ll learn the subtle warning signs of psychopathic behavior and be able to protect yourself and your company—before it’s too late.

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    Snakes in Suits

    10.8 hrs • 9/27/11 • Unabridged
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  13. 7.1 hrs • 1/13/2011 • Unabridged

    Organizing Genius uncovers the elements of creative collaboration by examining six of the century’s most extraordinary groups and distill their successful practices into lessons that virtually any organization can learn and commit to, in order to transform its own management into a collaborative and successful group of leaders. 

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    Organizing Genius

    7.1 hrs • 1/13/11 • Unabridged
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  14. 7.7 hrs • 8/1/2008 • Unabridged

    After a long climb to the pinnacle of the hospitality industry, Chip Conley—CEO and founder of Joie de Vivre Hospitality—was rocked to his foundation by a dramatic economic downturn. His company was suddenly undercapitalized and overexposed in the post-dot.com, post 9/11 economy. This desperate situation made Conley reaffirm his belief in psychologist Abraham Maslow’s iconic concept of the hierarchy of needs and rely on Maslow’s theory of human motivation to help his business flourish once more. In Peak, Conley explores how Joie de Vivre—the second largest boutique hotelier in the world—overcame the storm that hit the travel industry by applying translations of Maslow’s ideas to his company’s winning business practices. Part memoir, part theory, and always practical, accessible, and engaging, Peak offers a behind-the-scenes look at Joie de Vivre’s remarkable transformation. Throughout this audiobook, Conley provides real-world examples from other companies including Google, Whole Foods Market, Harley-Davidson, and Southwest Airlines, and shows how anyone can bring similar changes to their own work and personal lives. Peak reveals the miracle of human potential and shows what can happen when employees live up to their full potential, customers are completely transformed by the experience they receive, and investors are fulfilled by leveraging the potential of their capital.

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    Peak

    7.7 hrs • 8/1/08 • Unabridged
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  15. 4.8 hrs • 5/4/2007 • Abridged

    Keep your cool! You’re no idiot, of course. You know you’re not going to get along with everybody you meet, much less those people you deal with on a daily basis. But when dicey encounters escalate into tense confrontations, the instinctual “fight or flight” response is neither effective nor appropriate. The Complete Idiot’s Guide to Coping with Difficult People offers effective techniques for keeping your cool in heated situations. In this audiobook, you get helpful information about the four types of difficult people—including how to recognize and respond to them, useful self-protection strategies such as active listening, setting limits, and using your sense of humor, tactics for minimizing toxic behavior in any situation, and practical tips about how to make positive changes in difficult people. When they’re difficult, take it easy. Understand why avoidance and aggression only make matters worse. Maintain your sense of worth among self-centered coworkers. Don’t lose yourself in a relationship with someone who’s self-absorbed. Choose your battles wisely. Watch out for signs of toxicity in others. Defend yourself against abuse without being abusive. Remember that anyone can have a bad day. Nurture your own patience, tolerance, and compassion for those around you.

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