Dealing with Difficult Customers by Noah Fleming audiobook

Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

By Shawn Veltman  and Noah Fleming
With Debra Margles
Read by Tom Parks  and Cristina Panfilio

Brilliance Audio
4.84 Hours 1
Format : Digital Download (In Stock)
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    ISBN: 9781543639438

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Whether you’re in the trenches or the boardroom, you’re going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. What if the customer’s dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer’s fault at all? What if you could turn those customers into your best customers by making a few simple changes? Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.

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Summary

Summary

Whether you’re in the trenches or the boardroom, you’re going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.

What if the customer’s dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer’s fault at all? What if you could turn those customers into your best customers by making a few simple changes?

Dealing with Difficult Customers will show you:

  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.

Reviews

Reviews

Author

Author Bio: Noah Fleming

Author Bio: Noah Fleming

Noah Fleming is the trusted source for coaching and consulting to thousands of owners, executives, and individuals. He helps clients dramatically increase their sales, multiply their profits, and maximize customer value. He has been routinely quoted and mentioned in publications like Forbes, the New York Times, Reuters, and more. Fleming is also member of Alan Weiss’ Mentorship Program and Growth Cycle, two highly respected and world-renowned programs dedicated to the refinement of advanced consulting skills.

Titles by Author

Author Bio: Shawn Veltman

Author Bio: Shawn Veltman

For the past 15 years, Shawn Veltman has worked alongside Noah Fleming to develop unique intellectual property, tools, and applications successfully implemented in hundreds of companies across dozens of industries. Veltman has been involved with companies ranging from Internet start-ups to medical device manufacturers, helping executives extract world-class performances from their sales and marketing teams.

Titles by Author

Details

Details

Available Formats : Digital Download, CD
Category: Nonfiction/Business & Economics
Runtime: 4.84
Audience: Adult
Language: English