Service
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Competing Against Luck
Clayton M. Christensen
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The Gold Standard
Colin Cowie
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What Great Service Leaders Know and Do
James L. Heskett
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Zingerman’s Guide to Giving Great Service
Ari Weinzweig
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Pouring with Heart
Cedd Moses
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The Disney Way
Bill Capodagli
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Selling the Hug Your Customers Way
Jack Mitchell
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Selling the Hug Your Customers Way
Jack Mitchell