Results, Not Reports: Building Exceptional Organizations by Integrating Process, Performance,and People

Summary

With Results, Not Reports, Peter Follows, CEO of Carpedia International, provides business leaders with a framework for lasting improvements in performance and profitability. Carpedia has a remarkable success rate in large-scale improvement programs, helping clients achieve their improvement goals over 90 percent of the time. In these pages, Peter explains how to achieve sustainable improvement through the dynamic management of process, performance, and people, emphasizing that all three components have an interdependent relationship and that the key is to address them concurrently.

Results, Not Reports is structured in a sequence that reflects an improvement cycle and is divided into three parts: Where to Look, What to Improve, and How to Get Results. Each section is designed to reinforce and build on the previous section, but they can be read independently. This book, written with practical clarity, is for senior leaders who need to execute their strategies and implement changes that stick.