Summary of Matthew Dixon’s The Effortless Experience by Falcon Press audiobook

Summary of Matthew Dixon’s The Effortless Experience

By Falcon Press
Read by Jessica Adams

Falcon Press LLC
0.45 Hours 1
Format : Digital Download (In Stock)
  • $5.99
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    ISBN: 9781662200212

Summary of Matthew Dixon’s The Effortless Experience examines how businesses can retain old customers and gain new ones by decreasing the amount of effort consumers must expend to resolve problems. Authors Matthew Dixon, Nick Toman, and Rick DeLisi use data collected from thousands of customers to determine which practices drive customers away and which strategies cement their trust, in both business-to-business and business-to-consumer companies...

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Summary

Summary

Summary of Matthew Dixon’s The Effortless Experience examines how businesses can retain old customers and gain new ones by decreasing the amount of effort consumers must expend to resolve problems. Authors Matthew Dixon, Nick Toman, and Rick DeLisi use data collected from thousands of customers to determine which practices drive customers away and which strategies cement their trust, in both business-to-business and business-to-consumer companies...

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Details

Details

Available Formats : Digital Download
Runtime: 0.45
Audience: Adult
Language: English