The Airbnb Way by Joseph A. Michelli audiobook

The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging

By Joseph A. Michelli, PhD
Read by Joseph A. Michelli, PhD

McGraw-Hill Education on Brilliance Audio 9781260455441
8.17 Hours 1
Format : CD (In Stock)
  • Regular Price: $37.99

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    ISBN: 9781799770596

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New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success―critical lessons that apply to any 21st Century business No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs―a feat unparalleled in the shared economy. Inside, you’ll find: Airbnb’s strategies and practices that drive customer engagement and loyalty How to provide phenomenal customer service in the shared economy Proven principles for getting the most from all stakeholders―including those who share resources and services Exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business The shared economy is the future, but it introduces business challenges never before faced: How do you serve a broad range of customers across varying geographies through a distributed network of "partners? Airbnb has solved the puzzle, and Michelli shows you all the pieces―and how they fit together.

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Summary

Summary

New from bestselling author Joseph Michelli!

How Airbnb has disrupted the hospitality industry for unparalleled success―critical lessons that apply to any 21st Century business

No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries.

Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs―a feat unparalleled in the shared economy. Inside, you’ll find:

  • Airbnb’s strategies and practices that drive customer engagement and loyalty
  • How to provide phenomenal customer service in the shared economy
  • Proven principles for getting the most from all stakeholders―including those who share resources and services
  • Exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business

The shared economy is the future, but it introduces business challenges never before faced: How do you serve a broad range of customers across varying geographies through a distributed network of "partners?

Airbnb has solved the puzzle, and Michelli shows you all the pieces―and how they fit together.

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Author

Author Bio: Joseph A. Michelli PhD

Author Bio: Joseph A. Michelli PhD

Joseph A. Michelli, PhD, is a speaker, author, and organizational consultant who transmits his knowledge of exceptional business practices in ways that develop joyful and productive workplaces. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan, and New York Times bestselling author. He received his master’s degree and doctorate from the University of Southern California and is a professional member of the National Speakers Association and the Authors Guild. Having journeyed with a close family member through a six year battle with breast cancer, Dr. Michelli is also committed to social causes associated with curing cancer.

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Details

Details

Available Formats : CD
Category: Nonfiction/Business & Economics
Runtime: 8.17
Audience: Adult
Language: English