The Baptist Health Care Journey to Excellence by Al Stubblefield audiobook

The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!

By Al Stubblefield
Read by Larry Wayne

Tantor Audio 9780471708902
5.86 Hours 1
Format : Digital Download (In Stock)
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The definition of insanity is repeating the same behavior and expecting different results.  As COO of Baptist Health Care, Al Stubblefield realized that change was necessary in his work environment.  Later as CEO, he decided to establish a common vision that would alter the culture of the organization.  The culture is what really matters, he maintains.  If there is no winning culture, the business can't succeed and compete over time.  He set benchmarks and best practices for other organizations to measure themselves against by creating a service-centered culture that cared first and foremost about customer satisfaction.  Stubblefield provides a case study of this improvement process, he explains how he made his company one of Fortune's Top 10 Best Companies to Work For in America.

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Summary

Summary

The definition of insanity is repeating the same behavior and expecting different results.  As COO of Baptist Health Care, Al Stubblefield realized that change was necessary in his work environment.  Later as CEO, he decided to establish a common vision that would alter the culture of the organization.  The culture is what really matters, he maintains.  If there is no winning culture, the business can't succeed and compete over time.  He set benchmarks and best practices for other organizations to measure themselves against by creating a service-centered culture that cared first and foremost about customer satisfaction.  Stubblefield provides a case study of this improvement process, he explains how he made his company one of Fortune's Top 10 Best Companies to Work For in America.

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Author

Author Bio: Al Stubblefield

Author Bio: Al Stubblefield

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Details

Details

Available Formats : Digital Download, CD, MP3 CD
Category: Nonfiction/Business & Economics
Runtime: 5.86
Audience: Adult
Language: English