Frequently Asked Questions

Click the Profile Icon at the top right of the page.

If you are new to Downpour, simply enter your email address to log in. The system will then send you a one-time use passcode by email that you will enter to complete the login process. To log back in after you have made an account, just enter the same email you used to sign up.

For an existing account, simply enter the email on your account, look for the one time use code that is sent to your email, and enter that code on Downpour to sign in. No more hassle of remembering passwords! If you have any trouble, please contact us.

Check your spam and junk folders, then contact us if you didn't receive an email.

If the email you'd like to use for your Downpour account changes, please contact customer support for assistance.

We offer a convenient membership plan so our members can listen to more without committing to more.

When you first sign up and become a member you will receive one credit. Then, each month of your membership you will receive one credit automatically. These credits can then be used to purchase most of our downloadable audiobooks. This makes it possible for our members to purchase audiobooks at prices significantly lower than retail!

Downpour Audiobook Club members can also purchase additional credits for $12.99 each while their membership is active. Please note that credits expire 12 months from the day the credit was added to the account. Members are also eligible to receive member-only discounts, savings, promotions and/or promotional items.

Downpour members can use credits as currency on Downpour.com!

Credits can be applied towards the majority of digital download purchases during the checkout process. It's important to note that not all audiobooks are available for purchase using a credit, and exceptions may exist. Generally, one credit can be exchanged for one audiobook download; however, as of our recent update, we no longer offer title downloads for more than one credit. Please be aware that credits cannot be used for the purchase of physical media, such as CDs or Mp3CDs. Additionally, it's important to keep in mind that credits expire 12 months from the day they were added to the account.

Yes, credits expire one year after the purchase date.

To sign up as a member, click on "Membership" in the main menu. You will be redirected to our membership page. Then, click "add to cart". Once you’ve processed and paid for your membership you will receive your first credit and can begin enjoying membership benefits!

To cancel your membership, you will first need to be logged into your account. Click on the profile icon at the top right of your screen. In the dropdown menu, choose account details. In account details, click on membership in the upper menu. From the membership management page you can edit or cancel your Downpour Audiobook Club membership.

Yes! Your library titles will always be available. You may continue to use any credits left over from your membership but please note they will expire one year after the date of purchase.

Yes. You can purchase a digital download, CD, MP3CD, or digital rental without signing up for a Downpour membership. A valid customer account is required to complete your purchases. We accept Apple Pay, Google Pay, and most major credit cards.

Pre-ordering allows you to order an audiobook before its release date, and is as easy as a regular order.

Simply add your pre-order product to your cart and check out as usual. You may use membership credits to purchase pre-order titles, but promo codes are not eligible to be used for pre-orders.

For digital products, on the audiobook's release date you will see a download button appear on the book in your library.

For physical products, you will receive your audiobook after its release date, by the shipping method you selected when ordering.

If you ordered physical media (a book, Mp3CD, or CD) and you need to return or exchange the item, please contact Downpour Customer Care at 1 (855) 369-6768 or send us an email at customercare@downpour.com within 30 days of purchase.

If your order is incorrect or damaged, please call the Customer Care Center toll-free at 1-855-DOWNPOUR (1-855-369-6768).  You can also send an email to customercare@downpour.com to report the situation. Please provide your name, telephone number, order number (if available), and any details regarding the issue in the email.  It is our goal to respond to all email correspondence within 24 to 48 hours.

Please contact us at customercare@downpour.com with any questions you have.

You can also call us at 1 (855) 369-6768. We are available Monday through Friday from 8:00 am to 5:00 pm (Pacific Standard Time).

DRM (Digital Rights Management) is a copyright protection for digital media. While much of Downpour’s content is DRM free which allows for usage across platforms, select products on Downpour are required by publishers to have DRM protected files. These products will be playable exclusively on the Downpour.com apps, available for iOS and Android devices.

 If you have technical difficulties retrieving your download or playing it on your device please call the Customer Care Center toll-free at 1-855-DOWNPOUR (1-855-369-6768). You can also send an email to customercare@downpour.com. Please be sure to include your name, telephone number, order number (if available), and details of the download issue in the email. It is our goal to respond to all email correspondence within 24 to 48 hours. You can reach the Customer Care Center Monday through Friday from 8:00AM (PST) to 5:00PM (PST). The Customer Care center is closed on weekends and most major holidays. Please note that purchases on audiobook downloads are final.

Downpour.com is accessible to most devices. For the best portable listening experience, download the app!

Downpour for iOS

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The Mp3 file format makes it possible to store an average sized book on just one CD. Please ensure your preferred CD player is compatible with this format before choosing which format to purchase. Often, CD players will be labeled with verbiage such as: "Mp3 enabled" or "Mp3CD compatible." Most modern car audio players are Mp3CD compatible, along with most DVD/BluRay players. The manufacturer’s manual and specification section for your specific device will be able to provide additional information about disc compatibility.

Alternatively, regular CDs store the highest quality recordings, and are widely used in a variety of players. Due to the limited file size that a CD can hold, it is often necessary to span an audiobook over multiple CDs for the entire book to fit.