The Conflict Resolution Phrase Book

The Conflict Resolution Phrase Book

By Cornelia Gamlem, and Barbara Mitchell
$24.98
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The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn: Positive things to say when you're initiating or responding to a difficult conversation. How to find and craft language to start a conversation. The right words for you to positively influence the situation.