I Wanted Fries with That

Speak up and persuade At some point in our lives, weve all experienced an injustice, large or smalla restaurant botching our lunch order or a boss who isnt following the guidelines for workplace etiquetteand suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isnt sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involvedwhether youre trying to right the wrongs of the world or just claim the french fries you ordered.