Customer Service: 101

Customer service is often forgotten, but it's crucial for maintaining a healthy business. In this book, I will provide a step-by-step guide to customer service that will set your employees up for success from the beginning. I'll go over everything from how to hire the appropriate people, what they need to know before they start their job and how to properly mentor them once they're onboard. By the end of this book, you'll have an employee team that knows what customer service is all about and has the knowledge and skills needed to execute it daily.